Privacy Policy

Who We Are

This website, www.kollectivewellness.com.au, is owned and operated by Kayla Williams (33518551125). If you have any questions or need further information, please contact Kayla Williams at info@kollectivewellness.com.au

Kollective Wellness understands that your privacy is important to you and that you care about how your information is used and shared online. This document sets out our Privacy Policy. It describes how we collect and manage your personal information when you interact with this site. We take this responsibility very seriously. We will, by fair and lawful means, only collect sufficient personal and sensitive information which is considered necessary to carry out our business activities and functions. When we collect personal information about you through third parties, we will manage such information in accordance with the Australian Privacy Principles set out in the Privacy Act 1998 (Cth) (Privacy Act).  

This Policy applies to our use of all personal data collected in relation to your use of our Site. Please ensure you read the Privacy Policy carefully and understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of this Website. If you do not accept and agree with this Privacy Policy ( https://www.oaic.gov.au/privacy/the-privacy-act/ ) you must stop the use of this Website immediately.

Personal Information

If you engage with us via this website, or choose to become our client, we may ask to collect the following kinds of personal information for you including:

• Your name and email address

• Your address and phone number

• Your opinion about future topics, products or services that may interest you through surveys, forms, polls and questionnaires

• Information that allows us to tailor our content to your needs when you sign up for one of our webinars or promotional events

• We may collect your IP address, and information about your browsing history to help us improve the usability and appeal of our website. More information about this can be found in the section of Cookies below.

Collection and Use

We may collect your personal information by various means including:

• an opt-in form for our mailing list

• when you complete the contact form or email us

• client engagement through the purchase of any service or product

• client referrals

• automatically, through the use of cookies

We use this information to:

• respond to your enquiries

• provide you with relevant news and updates about our services

• improve this website and the services we provide

We will only collect your personal information:

• with your full awareness and consent, such as when you email us, tick a checkbox or fill in a form to provide us with information

• if we need it to provide you with information or services that you request

• if we are legally required to collect it

• for necessary administrative processes if you become our client

• if we believe that we can demonstrate a legitimate interest in using your data for marketing purposes, although we will always give you a choice to opt out

Sensitive Information

We understand that some personal information is particularly sensitive, and that you are trusting us to keep this information confidential.

We will only collect sensitive information by methods that are reasonably secure, such as:

• through our intake form in Simple Clinic when you book an appointment

• in a zoom consultation or face to face consultation

• when you send us information in an email (please note that email may not be sufficiently secure – if the information is extremely sensitive, ask me about alternative ways to share it with me.)

The reason why we collect this information is:

• so that we can provide you with the services you have requested from us

• to ensure that we are providing you with the most appropriate services

The sensitive information we ask you to provide for this purpose may include:

• your birth date

• your medical history

• your financial data

• information about your lifestyle and relationships

We are committed to securely storing and handling your sensitive information.

• Sensitive information is stored on a password protected computer.

• Only Kayla may access sensitive material.

• Some sensitive information may be stored securely online, or in the cloud through Simple Clinic. You can find out more about their security provisions in the section on Security below.

Sensitive information may be collected from children under the age of 18 under the following circumstances:

• in the presence of their parents

• with their parent or guardian’s full consent

All information collected from minors is securely stored in accordance with this privacy policy.

All archived sensitive information is securely destroyed after 7 years.

You may choose not to provide us with your sensitive information. However,

• if you choose not to be completely honest with us, I may not be able to provide you with the services that you request.

• as a naturopath, I am legally required to identify my clients by collecting their name and address, and failure to provide this information means I cannot offer my services to you.

Disclosure of Information

Reasons why we may disclose your information include:

• to provide you with the services you have requested

• to send you products that you have purchased

• when using support services such as virtual assistants (VA)

In order to do this, we may share some relevant information - on a strictly need to know basis - with:

• our virtual assistant (VA)

• Australia Post or courier companies

• Accounting, financial or legal advice

We will also disclose your information if required by law to do so or in circumstances permitted by the Privacy Act – for example, where we have reasonable grounds to suspect that someone is engaging in unlawful activity or misconduct of a serious nature, that relates to our functions or activities, and in response to a subpoena, discovery request or a court order. If you have any concerns regarding the disclosure of your information in this context, please do not hesitate to get in touch with us  to discuss this personally.

We will use all reasonable means to protect the confidentiality of your information while in our possession or control. We will not knowingly share any of your information with any third party other than the service providers who assist us in providing the information and/or services we are providing to you. To the extent that we do share your information with a service provider, we would only do so if that party has agreed to comply with our privacy standards or we are satisfied that the service provider has a suitably protective policy of their own. Some of our service providers may be overseas and may not be subject to Australian Privacy Laws. Please contact us if you have any concerns about the potential disclosure of your information.

Security

We take reasonable physical, technical and administrative safeguards to protect your personal and sensitive information from misuse, interference, loss, and unauthorised access, modification and disclosure.

We manage risks to your information by:

• storing files securely

• ensuring that only Kayla has access to sensitive information

• releasing information to service providers on a strictly need-to-know basis

• conducting regular audits of our security systems

As mentioned above, your information may also be stored with a third-party provider, where it will be managed under their security policy. The following security policies may apply during our work together:

• Dropbox - https://www.dropbox.com/security

• Facebook ads - https://www.facebook.com/business/m/privacy-and-data

• Google Workspace - https://workspace.google.com/intl/en_au/security/

• Mailerlite - https://www.mailerlite.com/legal/security-statement

• Simple Clinic - https://docs.simpleclinic.net/patient-privacy-policy/

• Squarespace - https://www.squarespace.com/privacy

• Zoom - https://zoom.us/docs/en-us/privacy-and-security.html

From time to time we may combine information provided by you with information gathered from:

• Facebook & Instagram

• LinkedIn

• Your Website

• Personal Contact

If you do not wish this to occur, please contact us.

Cookies and Analytics

Cookies are small text files that are commonly used by websites to improve a user’s experience, collect statistics or marketing information and provide access to secure areas.

You can choose to configure your browser settings not to accept but this may interfere with the functioning of this website.

Our website uses the following cookies:

• Analytical cookies from Squarespace to track how my website is used

• Necessary cookies to prevent cross-site request forgery

We use Google Analytics to collect information about your use of our website so that we  can get strategic information about how our website is being used and improve its functionality. You can find out more about the information Google collects and how it is used here: https://support.google.com/analytics/answer/6004245.

Google also provides an add-on for your browser that you can use to opt-out and prevent your data being used by Google Analytics. You can access that add-on here: https://tools.google.com/dlpage/gaoptout

Access to Information

You can contact us to access, correct or update your personal information at any time. Unless we are subject to a confidentiality obligation or some other restriction on giving access to the information which permits us to refuse you access under the Privacy Act, and we believe there is a valid reason for doing so, we will endeavour to make your information available you within 30 days.

Complaints

If a breach of this Privacy Policy occurs, or if you wish to a request a change to your personal information, you may contact us by sending an email outlining your concerns to me at info@kollectivewellness.com.au

If you are not satisfied with our response to your complaint, you may seek a review by contacting:

• the Office of the Australian Information Commissioner using the information available at http://www.oaic.gov.au/privacy/privacy-complaints.

• the health ombudsman in your state or territory.

Notification of Change

If we decide to change our Privacy Policy, we will post a copy of the revised policy on our website with the date of the latest version. Please revisit this page periodically to stay aware of any changes to this Policy. Your continued use of this Site indicates that you have read, understood and agree to the current version of the Policy.

Notification of Breach

If we have reason to suspect that a serious data breach has occurred and that this may result in harm or loss to you, we will immediately assess the situation and take appropriate remedial action. If we still believe that you are at risk, we will notify the Office of the Information Commissioner and either notify you directly, or if that is not possible, publicise a notification of the breach on this website.

Kollective Wellness 2024